Hey there! Welcome to our PlayFrank online casino review. It’s great that you stopped by.
Every so often, we come across a casino that gives us a positive gut feeling as soon as we land. PlayFrank is one such casino, but we’ve learned through bitter experience not to take things at face value when online casinos are concerned.
That’s why we dig deep and explore the ins and outs of every casino we review. As you’ll see if you spend some time on this site, we don’t hold back when we think a casino leaves a lot to be desired. Our mission is simple – to tell you the cold, hard facts about the sites we review – and we’re committed to doing that even when it means we have to expose a casino for being a scam.
So, is PlayFrank worth playing at? This review will show you everything you need to know, and then you can make your own mind up. Sound good? Let’s get started, then!
Ratings Breakdown
Overall – 8/10
Overall, it’s difficult to fault PlayFrank online casino. There are a few small areas where things could be tweaked and improved even further, but that’s the case with almost every casino we have ever reviewed, and there are no glaring “holes” in PlayFrank.
This casino offers lots of high-quality games, fast, reliable payouts, fast and friendly customer service, a superior mobile casino, and ongoing rewards and bonuses for loyal players.
What could it do to get an even higher score? It could reduce the wagering requirements on bonuses, get a toll-free telephone support line set up, and could offer a few more video poker games.
Apart from those minor things, this is a superior online casino in every sense.
Reliability – 10/10
We visited PlayFrank a couple dozen times from both desktop and mobile devices. It loaded quickly and without any annoyances each time.
As far as the individual games go, they are 100% reliable. As with the site, they loaded first time around and fairly quickly on all devices. This is to be expected since PlayFrank is working with some of the top software companies in the iGaming industry.
Banking Options – 7/10
There are a fair number of ways to make deposits and withdrawals at PlayFrank, but this is one area where we feel some improvements could be made.
For example, we would like to be able to deposit by PayPal, and ideally, we would like the option to use cryptocurrencies like Bitcoin.
Aside from the number of deposit and withdrawal methods, a table outlining the exact deposit and withdrawal limits along with any fees would be much appreciated.
Customer Service – 8/10
If PlayFrank offered toll-free telephone support, we would give the customer service 10/10. Unfortunately, it does not, and we reserve that top score for casinos which offer all three popular contact methods and deliver excellent customer service, too.
We must say, though, that the level of service we experienced was fantastic. The live chat agents were helpful and fast to respond. This is how live chat service should be.
Promotions – 8/10
We’re not sure we have ever come across another online casino which offers so many bonuses and ongoing promotions. Most offer a handful, but PlayFrank goes way beyond that.
Aside from the welcome bonus, there are daily challenges, weekly bonuses, and special promotions to celebrate almost every event and season throughout the year. This leads to lots of bonus cash and free spins for you. It also shows that PlayFrank is committed to taking care of loyal players.
Why didn’t we give the bonuses 10/10? Some of the bonuses are subject to 40x wagering requirements, and we think PlayFrank could lower those to 20x (at least) to get full marks.
Game Selection – 9/10
There is an incredible range of games available at PlayFrank. Whether you like video slots, digital table and card games, video poker, or live dealer games, you’ll have plenty of options here.
A few more video poker games and perhaps a few more novelty games like variants of keno and bingo would boost this score to a 10/10 from us.
As far as game quality goes, we have no complaints. PlayFrank offers titles from NetEnt, Microgaming, IGT, NYX, Play’n GO, Playson, WMS, Quickspin, Genni, and Evolution Gaming. These are all first-rate casino games providers.
Game Selection
The sheer number of games available at PlayFrank is darn right impressive. In fact, this casino offers more video slots alone than most online casinos offer, period.
There’s a lot more to this casino than just video slots, though. There are also digital and live dealer table and card games of all kinds. When it comes to the popular games like blackjack and roulette, there are multiple variants of each, allowing you to spice things up if you’re bored with the standard versions.
We like that you can filter the games by the software providers which power them. This allows you to choose games from the providers you trust/like most.
However, one suggestion for improvement would be to add a video poker tab to the main game menu. All of the other game categories make logical sense, but video poker has been overlooked, meaning you’ll have to manually search for the games you want to play.
Let’s now explore each game category in detail to see which games are offered. Note that we have listed 20 recommended games, but in some categories (such as slots), there are many more to choose from.
PlayFrank CasinoSlots (1018)
- Starburst
- Book of the Dead
- Twin Spin
- Gonzo’s Quest
- Grim Muerto
- Hotline
- Guns N’ Roses
- Reel Rush
- Cleopatra
- Mega Fortune (progressive)
- Kaiju
- Taco Brothers
- Playboy
- Hall of Gods (progressive)
- Irish Eyes
- Neon Staxx
- Rainbow Riches
- Foxin’ Wins
- Break Da Bank Again
- Jungle Jim El Dorado
Table Games (19)
- European Roulette
- French Roulette
- American Roulette
- Royal Roulette
- Double Bonus Spin Roulette
- Triple Bonus Spin Roulette
- Multi-Wheel Roulette
- Monopoly Roulette
- Premier Roulette (Diamond Edition)
- Casino Hold’em Poker
- Oasis Poker
- Three Card Poker
- Ultimate Texas Hold’em Poker
- Triple Pocket Hold’em Poker
- Casino Stud Poker
- Pai Gow Poker
- Baccarat
- Baccarat Gold
- Punto Banco
Live Dealer Games (20)
- Auto Roulette
- Dragonara Roulette
- Double Ball Roulette
- European Roulette
- Immersive Roulette
- French Roulette Gold
- Turkish Roulette
- Dream Catcher
- Speed Baccarat
- Baccarat Squeeze
- Caribbean Stud Poker
- Casino Hold’em Poker
- Football Studio
- Blackjack
- Blackjack Party
- Blackjack Silver
- Blackjack Diamond
- Blackjack Platinum
- Blackjack VIP
- Blackjack Grand VIP
Blackjack (13)
- Classic Blackjack
- Blackjack Pro
- Blackjack Gold Series
- Vegas Downtown Blackjack
- Vegas Blackjack Gold Series
- European Blackjack
- European Blackjack Gold Series
- Double Exposure Blackjack
- Atlantic City Blackjack
- Mini Blackjack
- Spanish Blackjack
- Big Five Blackjack Gold Series
- Premier Blackjack
- Pontoon
- Hi-Lo 13 Blackjack Gold Series
Video Poker (14)
- All American
- Jacks or Better
- Tens or Better
- All Aces
- Joker Poker
- Aces and Eights
- Deuces Wild
- Bonus Poker
- Double Bonus Poker
- Deuces and Joker
- Bonus Deuces Wild
- Louisiana Double
- Triple Play Draw Poker
- Ten Play Draw Poker
Miscellaneous Games (5)
- Keno
- Power Keno
- Super Keno
- Super Wheel
- Bingo Bonanza
Banking
Deposit Methods
- Credit Cards (£20-£10,000)
- Debit Cards (£20-£10,000)
- Neteller (£20-£10,000)
- Skrill (£20-£10,000)
- Ecopayz (£20-£10,000)
- Paysafecard (£20-£250)
- Trustly (£20-£10,000)
It does state in the terms and conditions that PlayFrank reserves the right to charge deposit fees if any costs are incurred by them. However, there is no indication as to how much these fees may be, so we assume it’s for things like credit card processing.
Withdrawal Methods
- Credit Cards
- Debit Cards
- Neteller
- Skrill
- Ecopayz
- Paysafecard
- Trustly
The minimum amount you can withdraw by any deposit method is £20. There’s no clear information about the maximum withdrawal per transaction for each payment method.
While there is no table with a breakdown of withdrawal fees, PlayFrank does state clearly that withdrawal fees may be charged and will vary depending on which payment method you use. Be aware of this and perhaps withdraw larger amounts to minimize the fees in terms of their percentage of the overall withdrawal amount.
Promotions
When we first landed on the PlayFrank website, we knew we were dealing with a top-level operator just by the design and layout. After looking at the bonuses and promotions on offer, we were doubly certain of that fact.
You see, this is the kind of casino which offers so much to both new and loyal players that you might not even need to sign up anywhere else. There is a decent welcome bonus, but the real juicy stuff comes when you’re already an established player. There are endless bonuses, and you can unlock one or more every single day if that’s your cup of tea.
We’ll outline some of the main PlayFrank casino bonuses below. If you like casino bonuses, this might just be the casino you’ve always hoped you would stumble across.
Welcome Bonus
As a new PlayFrank player, you’ll be able to claim a deposit bonus of 100% up to £100 + 50 free spins on slots.
You’ll need to deposit at least £20 to activate this bonus. The bonus cash plus the deposit will need to be wagered 35x before you can make a withdrawal. The free spins winnings will need to be wagered 40x as per the offer terms and conditions. Deposits made via Neteller and Skrill are not eligible for this offer.
Daily Challenges
Each day, PlayFrank will issue you a “daily challenge” and will reward you if you complete it. For example, you might be challenged to deposit £20 and play it on slots. If you do so, you might get 20 free spins.
All bonuses given as rewards are subject to 40x wagering requirements and £5 maximum bet stipulations.
Track Bonuses
PlayFrank has a unique rewards program which involves you picking and completing “tracks.” At the end of each track, you’ll reach a new “level” and will be rewarded with a bonus or free spins.
As long as you keep playing, new tracks will appear for you to complete. This unique rewards program is engaging and is yet another way to get freebies from PlayFrank.
Ongoing Promotions
This casino really knows how to celebrate every event of the calendar, and it runs a seemingly endless number of seasonal, weekly, and monthly promotions.
All of these are time-bound and expire quickly, so rather than mention one (which will likely have passed by the time you read this), we thought we would mention that, in general, there are so many bonuses it would be nearly impossible to claim them all.
For example, when new games are released, PlayFrank often offers free spins on them. There are also promotions for Easter, Christmas, summer, and just about every other time of year.
Each promotion will have its own stipulations such as the minimum deposit required to activate it. However, you can always assume that 40x wagering requirements apply unless otherwise stated in the terms and conditions.
Customer Service
You have the following options if you want to reach the PlayFrank customer service team.
Email – If you wish, you can drop a line to [email protected], but it would be a lot faster to use the live chat feature, as outlined below. If you do send an email, expect a reply within 4-6 hours max.
Live Chat – This is the best way to get in touch, and live support is available 24/7. We got a reply within 10 seconds, and the live operator was happy to answer our questions regarding the welcome bonus and some other issues. This is how live chat support should be.
FAQ – We normally don’t bother much with FAQ sections, but this one deserves a mention. It’s bright, colorful, and extremely easy to use/navigate. We strongly suggest checking it out if you have any questions or problems which you think might be “common,” meaning you think PlayFrank might have answered them already in the FAQ.
Is PlayFrank Casino a Scam?
This site is most definitely not a scam. In fact, it’s one of the best online casinos we have reviewed in a long while.
PlayFrank is easy to use on any device, it offers a phenomenal selection of quality casino games, it rewards loyal play in a way which makes the competition look bad, and it holds trusted gaming licenses from the UK Gambling Commission and Malta Gaming Authority.
What more could you ask for in an online casino? We give this one our stamp of approval with no hesitations. Why not check it out for yourself and see if you agree with us?
PlayFrank Casino FAQ
Q. Does PlayFrank Casino offer a no-deposit bonus?
We’re not aware of any no-deposit bonus here. The welcome offer involves making a minimum deposit of £20 to activate it.
Q. Is the PlayFrank Casino mobile app any good?
There is no PlayFrank casino app. However, this casino is 100% mobile-friendly. You can play through your browser on virtually any phone or tablet device.
Q. What gaming licenses does PlayFrank have?
This site has licenses from both the UK Gambling Commission and the Malta Gaming Authority. Both are highly respected, and either one would be good enough for us to decide that PlayFrank is trustworthy. Having both is just double the reason to trust this casino.
Q. Are PlayFrank Casino payouts verified by a third party?
No, they aren’t. This is one area for improvement PlayFrank could work on.
Q. Are there any PlayFrank Casino free spins available?
There are free spins with the welcome bonus, and there are so many regular free spins offers that we can’t count them all. Through completing “daily challenges” and through regular promotions, as a regular player, you’ll enjoy lots of free spins at PlayFrank.
Q. Is PlayFrank Casino crypto-friendly?
PlayFrank does not accept Bitcoin or other cryptocurrencies at this time.
Q. Does PlayFrank Casino accept players from my country?
That depends on where you’re from. This casino restricts players from a large number of countries, including the USA, Australia, Belgium, China, Denmark, France, Greece, Poland, Spain, and Russia. See the PlayFrank terms and conditions for a full list.