Hailing from the country of Malta, Jackpot City Casino was one of the early pioneers of online gambling in 1998 when they launched. The real question is, have they kept up with the developing internet gambling landscape to remain a relevant online casino after all this time?

Judging by the fact that they are still in business almost 30 years later, we assume the answer is yes. They are regulated by the famous gambling overlords known as the Malta Gaming Authority so we can be sure that they are safe and secure at the very least.

For those who are curious, we will now go into detail about every aspect of Jackpot City so that you can make an informed decision on whether you want to gamble here or not. Everything we say here is our 100% honest opinion since nobody is influencing our words or forcing us to write a positive review.

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Ratings Breakdown

Overall- 7.6/10

They have numerous clauses in their terms of service that are shocking to us. One of these clauses is that if you play one of many excluded games during your bonus playthrough, they will seize all your money. The thing is, this excluded games list is most of their non-slot games.

Outside of that, we enjoyed their quick and reliable banking options, their flawless customer service model and their large game selection. We recommend any players who love slot games to join this site and take a spin.

Banking Options- 8/10

Jackpot City seems to have tons of deposit and withdrawal options compared to the rest of the industry. The only main option that they are lacking is bitcoin.

The main reason we knocked two stars off their rating here is that they are limiting withdrawals to 6 times the amount of whatever that player originally deposited when they received the deposit bonus. They then seize the rest of that player’s winnings and keep it for themselves. Yes, you read that right.

Reliability- 6/10

Clearly, they did not actually expect anyone to read their 9300-word terms of service page. They have little clauses here and there that gives the casino the power to take all the money out of someone’s account. All we can do is educate you that these clauses exist so that you can protect yourself.

One of these traps is simply playing blackjack or any of the other excluded games before your deposit bonus is cleared. If you do this, they claim to have good cause to seize the money in your account.

Customer Service- 10/10

A bright spot for Jackpot City Casino is the customer service department. When we tested out their live chat feature we were happy to see that we were chatting with them within 5 seconds.

They have a support email, a support phone number for each country, to go along with this live chat feature. They are also available 24/7 which is convenient for players all over the world.

Promotions- 7/10

The main promotion at Jackpot City Casino is a 100% deposit bonus of up to 400$ that can be repeated 4 times. For someone who did the full $400 deposit, they will need to play $20,000 worth of slot machines before they can play anything else due to the 50x playthrough requirement. On the positive side, we respect that they are giving $1,600 in bonus funds which is more than most casinos do.

It is unfortunate that Jackpot City decided to only include two promotions on their site, but they are at least high-quality. The tiered VIP club that they implemented is a great feature that most sites are lacking. We need to give them some credit for that because it takes a lot of effort to implement one of these clubs.

Game Selection- 7/10

What good does it do to have all the different kinds of games and a live dealer option if you are basically limiting what games your customers can play until their deposit bonus is cleared?

Ignoring the silly excluded games rule that they have (see Reliability), their selection is pretty good. Their library of over 500 games seems to have pretty much every type of game we can think of except for scratch tickets.

Promotions

It is clear that Jackpot City Casino put a decent amount of thought into their promotions program. They appear to have something for everyone from first-time depositors to veteran regulars. Promotions don’t matter much when they are capping our total withdrawal amounts, but we will go into detail about the casino’s promotions anyway for those who are curious.

The first promotion that a Jackpot City gambler will be exposed to is the deposit bonus. This is a 100% deposit bonus for up to 400$ which you can repeat up to 4 times. This equals a total of $1,600 given in bonus dollars which is pretty high compared to the rest of the industry.

One reason why we do not like this specific welcome bonus is the playthrough requirement is an absurd 50x. Once we checked out the specifications of the playthrough requirements, we were shocked to notice that slots and parlor games will clear the bonus at 100% rate while every other game is listed at 8% or less. If you happen to play any of the “excluded games” such as classic blackjack or baccarat, before you clear your playthrough requirements, they claim to have the right to take your winnings.

Their other main promotion is their respectable Loyalty Programme. This is a tiered VIP club that ranks each player according to how many Loyalty Points they have earned. The higher the ranking, the more loyalty points you earn while playing. Starting players get 0% extra points while players at the final Diamond Level get 20% extra. These points are available to be converted into cash in increments of 200.

Game Selection

With over 500 casino games to choose from, Jackpot City is no slouch in the game selection department. In our eyes, it is always important to have a large game selection so that players do not get bored from playing the same games all the time.

Another great option for gamblers at Jackpot City is the Live Dealer games. This is where a real live human will deal cards for you from a remote location and you can tell them what action you want to do via live video feed.

Some players prefer this Live Dealer form of gambling because they like to interact with the dealer. Others enjoy this form of gambling because they love the authentic feel of being in a casino while relaxing in the comfort of their own desk chair. Either way, we believe that this is a certainly a victory in the game selection world.

If we were tasked with improving the game selection at Jackpot Casino we would have a very tough job on our hands. The only things we can think of that they do not already have is scratch-off tickets.

The games at Jackpot City Casino are divided into 4 categories on their website. They do not do a very good job of listing the games that they have available, so we will now list for you some of the games in each category.

Slots (over 300 available)

• Golden Era
• Cricket Star
• Avalon
• Game of Thrones
• Thunderstruck
• Karaoke Party
• Reel Spinner
• Electric Diva
• Monkey Keno
• Frozen Diamonds
• 1000 Islands
• 5 Reel Drive
• Adventure Palace
• Age of Discovery
• Agent Jane Blonde

Video Poker

• Aces and Faces Poker
• Deuces Wild Poker
• Double Double Bonus Poker

Blackjack

• Atlantic City Blackjack
• European Blackjack
• Classic Blackjack
• Elimination Blackjack
• Pontoon Blackjack
• French Blackjack
• German Blackjack
• Chinese Blackjack

Roulette

• American Roulette
• Premier Roulette
• European Roulette
• European Roulette Gold
• French Roulette
• French Roulette Gold
• Multi-Player Roulette
• Multi Wheel European Roulette Gold
• Progressive Roulette Royale

Banking Options

Overall, the banking options on Jackpot City Casino are very impressive. The list of options is very long, with many of them catering to specific countries. This is especially important in places like Europe where many countries have very limited online banking options so if a casino does not support their obscure payment method then they cannot play.

Speaking of countries, the terms of service clearly states:

“The Casino cannot open accounts, or process bets or financial transactions, for individuals residing in Belgium, Denmark, France & Outlying Territories, Hong Kong, Iran, Israel, Italy, Myanmar, North Korea, Philippines, Romania, Singapore, South Africa, Spain, USA & Outlying Territories, Taiwan, Turkey, Hungary and United Kingdom.”

The only flaw we can find in their banking options is that they do not support Bitcoin as a banking option. More and more online businesses are catching on to the convenience of Bitcoin, and this does not exclude online casinos. We hope that Jackpot City will consider adding Bitcoin or other cryptocurrencies to their already extensive list of banking options.

Deposits

Jackpot City has an insanely large amount of deposit options. If you can’t find your option of choice on this long list of choices we would be shocked. Some of these methods are region-specific so be sure to check which ones are available in your country before signing up. The complete list of deposit options is here:

• Visa Debit Card
• Visa Credit Card
• MasterCard Credit Card
• Maestro Debit Card
• Abaqoob
• AstroPay
• Boleto Bancario
• Check
• Instant Banking by Citadel
• Direct Bank Transfer
• DineroMail
• eCheck
• ecoPayz
• eKonto ePlatby
• Entropay
• E-Payment Standard
• Euteller
• Giropay
• iDebit
• Insta Debit
• Lobanet
• Moneta Ru
• MultiBanco
• NeoSurf
• Neteller
• Pago Efectivo
• PayPal
• Paysafe Card
• PostePay
• Przelewy24
• PugglePay
• Qiwi Wallet
• Skrill
• Sofort Uberweisung
• TeleIngreso
• Todito Cash
• Trustly
• WebMoney
• Yandex Money
• Prepaid MoneySafe

Withdrawals

The number of withdrawal options available on Jackpot City are not nearly as plentiful as the depositing options. One key thing to remember is that you need to deposit using one of the deposit options before you can use that method for a withdrawal. Here is the list of all the withdrawal options available on Jackpot City:

• Visa Credit Card
• MasterCard Credit Card
• Visa Electron Debit Card
• Instant EFT
• Check
• Direct Bank Transfer
• eCheck
• EcoPayz
• eKonto ePlatby
• EntroPay
• iDebit
• InstaDebit
• Lobanet
• Moneta Ru
• Neteller
• PayPal
• PostePay
• Qiwi Wallet
• Skrill
• WebMoney
• Yandex Money

Customer Service

If we need to get ahold of Jackpot City’s customer service department, we have three options. We can email them at [email protected]. Alternatively, we can click the 24/7 Live chat button in the upper right-hand corner of their site. It is also possible to call them but each country has a different number to call so be sure to check their support page to confirm the correct number for your area.

Their entire customer service model is very up-to-date and we cannot find any holes in it. The 24/7 Live Chat feature is a great addition to the site that some online casinos are still lacking. This shows an above-average dedication to customer support which is what we love to see. We also enjoy the fact that their customer service information is easy to find on their website.

Is Jackpot City Casino Trustworthy?

By the time you are done reading this section, you are going to know how to protect yourself. We took one glimpse at their “Casino Terms” and noticed that there were more red flags than a Chinese embassy.

The first thing we noticed was that the welcome bonus playthrough requirement is a very high 50x. This means that if you accept their 100% deposit bonus and put only $100 onto their site, you need to gamble a total of $5000 worth before you can withdraw your winnings. This is higher than the rest of the industry, we have only seen a handful of casinos with a worse playthrough requirement.

When clearing this playthrough requirement, there is a list of excluded games that we are NOT permitted to play or else we will have our funds confiscated. We assumed that these excluded games would be a short list of obscure games that most people do not play much anyway. However, when we look further into what is excluded we can see that our assumptions were wrong. Here is the list of the excluded games:

• Classic Blackjack
• All Aces Video/Powers Pokers
• Jacks or Better Video Poker
• All Baccarat Variation
• all Craps Variation
• Red Dog
• Sic Bo

Basically, they are requiring everyone who uses the deposit bonus to play slot games exclusively for a certain number of weeks or months to clear the bonus before they are even permitted to play a common game like blackjack or video poker. If you try to clear the bonus using a non-excluded game that is not a slot game, it will take you about 12 times longer to finish compared to using slots. Our advice for those who do not like slot games is to either reject the deposit bonus when you deposit, or find a different site to play on.

Let’s say you do clear the bonus, and you happen to get lucky and win a lot of money along the way. We can all agree that everything should be sunshine and rainbows in this scenario, right? Well, Jackpot City disagrees. In the casino terms, we can clearly see this clause in section 5.7.3:

“5.7.3 Where a Sign-Up Bonus has been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of casino management”

This is not acceptable for any casino to have in their terms of service. There is no proof of them enforcing this clause, but it still kills all the fun of gambling if your winnings are limited to 6x the amount you deposited. They should just let players withdraw whatever amount they want so long as they are clearing the playthrough requirements of their deposit bonuses.

What Have We Learned Today?

Jackpot City is a great example of how everything can look good on the surface but if you do not read the terms of service you can cost yourself tons of money. It is also a good example of how a site can be licensed, have great promotions and have great customer service, but it still requires you to stay on your toes.

On a positive note, we respect their commitment to the customer service game and are excited to see that they have tons of banking options for everyone around the world. For those who love slot games, this site is an ideal place for you to gamble.

FAQ

Q. How much will I have to wager to be able to withdraw money after making my first deposit?
A. If you deposited the full 400$ amount for the deposit bonus, you will need to either make $20,000 worth of bets on slot machines, or $250,000 worth of bets on any of the other non-excluded games.

Q. What games are excluded while trying to clear the deposit bonus?
A. Classic Blackjack, all Aces Video/Power Pokers, Jacks or Better Video/Power Pokers, all Baccarats, all Craps, Red Dog, and Sic Bo.

Q. Does Jackpot City offer Live Dealer games?
A. Yes, they sure do!

Q. What hours is the customer support team available?
A. They are available 24/7 by either email, phone, or live chat. Each country has a different number to call so check their site to figure out which support number applies to you.

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