G’day mates! Today we will be reviewing Fair Go Casino from the land down under known as Australia. This site was recently founded in 2017, so we are excited to find a new specimen to place under our high-powered and cutting-edge casino microscope.
Every site we have ever reviewed has posted their license information at the bottom of their homepage, but Fair Go Casino does not do anything of the sort. After some internet research, we can see that Fair Go is licensed by the controversial Curacao eGaming commission.
Is Fair Go Casino really a failure? Or is it worth giving it a fair go? By the end of this review, we believe that you will know the answer to this question without any hesitation.
Anything you read in this review will be our own opinion and no one else swayed it even a little bit. We take pride in letting you know exactly what to expect from every online casino that we review, making us the most honest review site in this corner of the Milky Way Galaxy.
Try Fair Go Casino
Some U.S. Players accepted. The brand new online casino Fairgocasino.com features a 100% deposit bonus of up to $1,000 as well as 25% instant cashback.
Fair Go Casino ⇾
Rating System
Overall – 6.6/10
As one of the newest sites that the internet offers, Fair Go has a fairly long way to go before they are a legitimate and respected member of the online gambling community. Their lack of reliability, small game selection and gimmicky promotions do not impress us whatsoever.
On the bright side, we really enjoy that they offer Bitcoin as well as numerous other reliable banking options. We also feel that their welcome bonus is rather generous even though the playthrough requirements are a bit absurd.
Reliability – 4/10
One major thing we look at when judging an online casino’s reliability is the governing body that licenses them. Every single casino that we have reviewed so far has put this information at the bottom of their homepage or in their terms and conditions page.
Fair Go decided not to put that information in EITHER spot, forcing us to google-search for who is licensing them. It turns out that they are licensed by the shady and questionable Curacao eGaming commission. This abnormal behavior combined with the numerous absurd clauses that we found in their terms of service means they do not deserve a good score in the reliability category.
Banking Options – 10/10
We could not find any improvements that we would want to impose on their banking operations. Their deposits are swift, their withdrawals are reliable, and they offer our favorite banking option otherwise known as Bitcoin!
Pretty much the only part of Fair Go’s banking section that is not completely standard across the industry is the $10,000 per week withdrawal limit. Everything else is right in line with what we expect out of the top casinos on the internet.
Customer Service – 7/10
8 minutes for a Live Chat response from an actual human? Ouch. This is the worst result we have seen so far when testing out Live Chat departments, and so we punished them by taking away a few stars.
Outside of this, they offer an email address and a phone number for us to contact them on, so they aren’t a complete failure. If we need to contact the higher authorities, that’s too bad since they did not bother to give us that contact info on their website or even tell us what higher authority is watching over them.
Promotions – 7/10
With a total of 7 promotions, one of which is a $1000 deposit bonus, Fair Go appears to care a lot about their frequent gamblers and wants to reward them. These deals are mainly deposit bonuses of varying shapes and sizes, with a few cashback and free-spin bonus deals mixed in.
One of our main problems with their promotions program is the 60x playthrough requirement. Especially when the maximum bet per hand is a mere $10, a 60x playthrough is a daunting task even if we are permitted to use every game in the casino.
Sadly, we are strictly forbidden from using all types of Blackjack, Video Poker, Craps, American Roulette, Baccarat, other table games and any non-pokies games when trying to complete playthrough requirements. We risk having our account closed if we do not obey these guidelines, which is even more absurd.
Game Selection – 5/10
It may be the smallest selection of games that we have ever seen, but it still has room to get worse. They have at least included most of the basic versions in each category.
The main issue we have with their game selection is not the lack of games but the absence of a Live Casino option. Tons of people love this format because they get to interact with a live dealer from the comfort of their own home, but this is not possible on Fair Go Casino.
Things to Be Aware Of
If you are a veteran internet gambler who has never had any money stolen, you are either extremely lucky or you diligently read the terms of service for every site you ever joined. Doing this ensures that you know the rules of each site and protects you from random booby traps that could force you to forfeit your account balance.
We decided to do this reading for you and pick out the terms and conditions that we feel are important for everyone to know before deciding to play on Fair Go Casino. Those terms are listed below:
- (Section 16, Main Terms) If you do not log onto your Casino account for a period of 180 days, any balance in your account will be forfeited to the company.
- (Section 28, Main Terms) These interactive gambling services are not made available to persons who are physically present in one of the following states or countries: New York, Kentucky, Washington State, Maryland, New Jersey, Louisiana and Missouri; Moldova and Israel.
- (Section Intro, Bonus Terms) $10 is the maximum bet unless specifically stated otherwise. Betting above $10 during a bonus playthrough will result in any promotion winnings voided.
- (Section 5, Bonus Terms) Wagering on all types of Blackjack, Video Poker, Craps, American Roulette, Baccarat and other table games and non-pokies games, will not count towards this wagering requirement unless specifically stated. If an excluded game is played before completion of the above wagering requirements, the casino reserves the right to void all winnings and reserve the right to close the account.
Game Selection
With just over 100 games, Fair Go Casino has the smallest library of games that we have set our eyes upon up until this point. This site is preferable for those players who only have one or two games that they like to play all the time.
If you are looking for a place where you can hop around from game to game all the time and never play the same game twice, this will not be the site for you. Also, if you are looking to play some games with a Live Casino dealer, you will find that this is not possible on Fair Go Casino.
Here is a list of some games available on Fair Go Casino in each gaming category:
Slots (95 total)
- Achilles
- Aladdin’s Wishes
- Aztec’s Treasure
- Aztec’s Treasure Feature Guarantee
- Bubble Bubble
- Bubble Bubble 2
- Builder Beaver
- Caesar’s Empire
- Cash Bandits
- Cash Bandits 2
- Cleopatra’s Gold
- Count Spectacular
- Coyote Cash
- Crazy Vegas
- Crystal Waters
- Derby Dollars
- Diamond Dozen
- Dragon Orb
- Dream Run
- Enchanted Garden
Tables Games (15 total)
- Baccarat
- Blackjack
- Blackjack + Perfect Pairs
- European Blackjack
- Face Up 21
- Match Play 21
- Pai Gow Poker
- Pontoon
- Suit ‘Em Up Blackjack
- Super 21
- Tri Card Poker
- Vegas Three Card Rummy
Roulette Games (2 total)
- European Roulette
- American Roulette
Video Poker (14 total)
- Aces & Eights
- All American Poker
- Bonus Deuces Wild
- Bonus Poker
- Bonus Poker Deluxe
- Deuces Wild
- Double Bonus Poker
- Double Double Bonus Poker
- Double Double Jackpot Poker
- Double Jackpot Poker
- Jacks or Better
- Joker Poker
- Loose Deuces
- Sevens Wild
Progressive Jackpot Games (6 total)
- Aztec’s Millions
- Caribbean Hold’Em Poker
- Caribbean Stud Poker
- Let ‘Em Ride
- Megasaur
- Spirit of the Inca
Miscellaneous Games (3 total)
- Keno
- Treasure Tree Scratch Card
- Craps
Banking Options
Deposits
Here is the list of deposit options available on Fair Go Casino:
- Paysafe Card
- ecoPayz
- Neteller
- Skrill
- Bitcoin
- Master Card
- Visa
This is not the biggest list in the world, but all we really need is one safe and reliable method to help us on our mission to gamble. Fair Go features the latest industry-standard security protocols to ensure that every deposit method on this list is completely secure.
The minimum deposit is 5$ for Paysafe Card, 10$ for ecoPayz or bitcoin, and $20 for all the rest. These deposits will be in our account instantly after we fill out the forms with our personal information. Remember to be sure to deposit using the same method that you plan to withdraw money with, which is a common practice when dealing with all online casinos.
Withdrawals
Here is the list of withdrawal options available on Fair Go Casino:
- Neteller
- Skrill
- Mastercard
- Visa
- Bitcoin
- Bank Transfer
This list is shorter than the list of deposit options but this is standard for most online casinos since some deposit methods simply do not function as withdrawal methods. The minimum withdrawal is $50 for Neteller, Skrill, and Bank Transfers, and it is $100 for every other method. The maximum withdrawal for every player, no matter what method they use, is $10,000 a week.
Every withdrawal method claims to have a processing time for 48-72 hours which is right in line with most of the internet casino industry. None of these methods include a fee except for the Bank Transfer which will cost us 50 bucks to complete.
For our very first withdrawal request, we should be ready to submit a picture ID and a recent utility bill. If we deposited using a credit card we will need to provide a copy of that along with a signed credit card authorization form.
Promotions
Fair Go offers quite a large quantity of promotions for their loyal players. However, the playthrough requirement on them is rather large and in some cases the profits are extremely limited.
We feel that they could use some more leaderboard-style promotions, and maybe a tiered VIP Club as well, to round-out their promotions list. However, since we have no control over what they decide to add, let’s take a closer look at the promotions that they already have available.
Welcome Bonus
As is customary in the online casino world, Fair Go offers a welcome bonus for all the players that are new to their site. This bonus features a total of $1000 in bonus money over the course of five deposits.
Each of our first five deposits offer a 100% bonus up to $200 if we simply enter the code “WELCOME” into the coupons field. The playthrough requirement is 30x the deposit plus 30x the bonus, which is essentially a 60x multiplier of the deposit alone. This ranks as one of the toughest playthrough requirements that we have ever come across.
25% Instant Cashback
For those who are not a fan of the Welcome Bonus, they have the option of rejecting it and taking advantage of the 25% Instant Cashback on EVERY deposit. This will automatically put 25% of our total losses back into our account every time our balance hits $1 or less.
All we need to do to claim this bonus is to contact customer support. The only catch is that any money we receive in cashback is subject to a tiny 10x wagering requirement before we can withdraw it. This is not very annoying to us because a 10x requirement is very small and should not take a long time to complete.
Game of the Month
This is a promotion where Fair Go Casino picks a specific game and timeframe for people to play if they want to receive double comp points. This month, the featured game is the ‘Ghost Ship’ slot game.
To get access to these double points, we must first make a deposit using the code given on their promotions page which changes from month to month. These points can be traded in at the rate of 100 comp points for one dollar.
Once we complete our deposit, we will also receive a 100% bonus plus 30 free spins on the game of the month. All bonuses plus winnings from free spins are subject to the same wagering requirements as the welcome bonus.
Koala Monday
As you probably gathered, this promotion is for Mondays only. There is no limit to the number of times that we can take advantage of this bonus as long as we deposit the minimum amount of $20.
The higher our deposit, the higher bonus percentage we will receive. If we deposit $50 we will receive $25 bonus dollars, if we deposit $100 we will receive a 75% bonus, and if we deposit $200 we will receive a $200 bonus. The maximum bonus amount that they can award for this promotion is $1000.
Fair Friday
This promotion is a deposit bonus which rewards players for depositing once between the days of Monday and Thursday with the bonus code WEALTHY30. The reward for doing this is 30 free spins on whatever the featured game of the week is, and they can be redeemed on the Friday of that same week.
The unfair part about Fair Friday is that the maximum withdrawal from profits on this bonus is a mere $50. We don’t know about you, but we require a potential earnings ceiling to be higher than $50 before we start to get excited.
Bonus to Go
For those users who mainly like to gamble on a mobile device, Fair Go Casino has a promotion just for you. If we deposit at least $20 each time, we can take advantage of a 50% bonus up to $200 every single day.
We like this promotion because they do not put a limit on the amount of profit we can withdraw. However, we are not a big fan of the playthrough requirement which is 30x the deposit plus 30x the bonus amount.
Surfing Weekend
Look out dude, there’s a wave of money coming! This surfing weekend promotion offers us a 30% cashback on every busted deposit that we make without using the deposit bonus.
All we need to do to take advantage of this promotion is to make a deposit on Friday, Saturday, or Sunday of any given week. Once our account reaches less than $1, we can then contact customer support and ask for 30% of our losses back.
Customer Service
Well, boys and girls, it looks like it’s time for our Live Chat test once again. We set out to discover the speed of Fair Go Casino’s Live Chat feature and were instantly greeted by an automated welcome message. After 2 full minutes went by, we were then auto-spammed with an advertisement for one of their latest slot games.
After 4 full minutes, another automated response popped up telling us to wait longer. We still had no human contact at this point, and this was the longest we have ever seen a Live Chat team take to respond since most online casinos are in the 5-10 seconds range.
As it turns out, a full 8 minutes passed by before an actual human responded. It is safe to say that Fair Go Casino was an epic fail in this category since the worst test results before them was a 3-minute wait.
If we want to try and contact them a different way and we live in Australia, we can call them at 1-800-953261. Everyone else must call the international number at +61-1800-953261. We can also email them at [email protected].
For situations where their Live Chat or telephone support could not solve our issues, we can always file a dispute by clicking on the Central Dispute System link at the bottom of their homepage. All we need to do is fill out the form and hit submit and they will respond to us. Normally, sites will put the contact information for the company that is licensing them on their website, but Fair Go Casino has shown us many times already that they do not enjoy following the norms of the online casino industry.
What Have We Learned Today?
We learned that Fair Go Casino is currently near the bottom of our list of sites to play on. They simply can’t hold a candle to other online casinos in terms of reliability, promotions programs, or game selection.
The only people we would recommend for this site would be people who like to use Bitcoin as a banking option, or new players who simply do not care about having a large list of games to choose from. Outside of these two groups of players, we think there are better sites for the average person to play on.
FAQ
Q. Can I just deposit 5 Euros to see what this site looks and feels like?
A. This is only possible if you use the Paysafe Card deposit option. If we utilize the ecoPayz or bitcoin option we can deposit a minimum of $10. Every other option requires a minimum deposit of $20
Q. I am an online gambler from Hungary, am I eligible to play on Fair Go and receive all of the bonuses?
A. As a player from Hungary, you are eligible to play on Fair Go Casino. You are also eligible to receive any of the deposit bonuses, but you cannot claim any of the free no-deposit bonuses.
They are not alone since everyone from the following countries does not qualify for the free no-deposit bonuses: Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Hungary, Indonesia, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Macedonia, Malaysia, Mauritius, Moldova, Montenegro, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine, United Kingdom, Uzbekistan.
Q. Are there any good progressive jackpot games on Fair Go Casino?
A.Yes, there happens to be five total games that feature a progressive jackpot. For your convenience once you get signed up on their site, these games are titled Caribbean Hold’em, Caribbean Stud Poker, Let ‘Em Ride, Megasaur, and Spirit of the Inca.
Q. I just won a jackpot for $200,000, how can I withdraw this hefty sum?
A. As stated in Fair Go’s terms and conditions, they will honor any large withdrawal request but it might take some time. They have a maximum payout of $10,000 per week, per player. Therefore, it will take you approximately 5 months to get the full $200,000 into your bank account.
Q. I really need to get ahold of customer support! What is the best way to do this?
A. On most sites, the answer to this question would easily be to contact their Live Chat representative. However, Fair Go has hands down the slowest Live Chat response time that we have seen thus far. For this reason, we recommend just emailing them at [email protected].